Sections: Limitations | Known Issues | Installation Problems | Control Panel Problems | File Manager Problems | Getting Further Help |
Limitations |
There are some limitations in how the script can be used, these are detailed below Upload Limit - Due to the way in which PHP works, on most servers you will not be able to upload files larger than 2MB. To change this you need to edit your php.ini file and change the value of upload_max_filesize, once you have changed this value you may also need to change values such as max_execution_time, memory_limit and post_max_size to allow for larger files |
Known Issues |
There are some known issues which can currently not be solved, these are detailed below IIS & PHP 4.2.3 - Uploading does not seem to work when the server is Microsoft IIS running PHP 4.2.3. This is believed to be a bug with PHP, the only way to overcome this is to update to a later build of PHP |
Installation Problems |
When I run the installer, I get a page of code.
If when accessing the installer via your web browser you receive a page of code and not the installation start screen, this means that either PHP has not been installed or has not been configured properly. Please consult with your web host to see if this is the case. After installing, I get this error "Warning: fopen("./install.lock", "w") - Permission denied ..." After installing, Invision Power File Manager attempts to create a "lock" file which disables the installation script. If you receive this error, the installer has not been able to create this file. You should remove the "install.php" script from your server and only re-upload it if you wish to make a fresh install. You can then safely ignore this warning. When installing I am told that safe mode is enabled, even though I know it isn't This seems to be a problem with the php get_cfg_var() function, which doesn't seem to load local values. You can safely ignore this if you are sure safe mode is disabled |
Control Panel Problems |
I can not find the Control Panel
The Control Panel can be located at the install URL in the "admin" directory, for example http://www.domain.com/fileman/admin/ I can't log into the Control Panel There are several reasons for this, firstly you need to ensure that your browser supports cookies and that they are enabled. If they are enabled you then need to check the password, this is case sensitive. If you are also sure that the password is correct you may be ignoring the cookies without knowing it, some firewalls such as Zone Alarm seem to block cookies in a random fashion, try disabling the cookie blocking feature on your firewall. HELP! I've forgotten my Admin Password If you forget your password download the "settings.inc.php" file from the "settings" directory using your FTP client. Next open it in a text editor such as notepad. You will see a lot of variables, do not change any of them. Look for the variable $adminpass and change the value to 5f4dcc3b5aa765d61d8327deb882cf99. Save the file and re-upload Now proceed along to your Control Panel and log in using the password "password". Once you have done this you should change your password, this can be done on the "Script Settings" screen from the "Settings" menu. |
File Manager Problems |
Every time I try to access the File Manager all I get is a 404 Error, an Internal Server Error or a blank page
Log into the Control Panel using the password you entered during installation Click on "Script Settings" option under the "Settings" menu. When the page has loaded, turn off the following: HTTP headers and GZIP Compression. When complete, submit the form and try to access your File Manager again. If you still see the same screen, check the CHMOD values on the directories you created during the installation including any directories & files contained within. If in doubt, CHMOD to 0777. If this does not try the value 0775 as it has been reported that on some servers you will get an Internal Server Error for any CHMOD value other than 0775. If you still get there same error please post the errors from your server error log (you may need to ask your host to provide this) on our support forums Everytime I try to perform an action I get errors, when Debug Mode is enabled I get "Permission Denied" Firstly did you install File Manager when your server is running in Safe Mode? If so the script will not work and you are not entitled to any support, if not then read on You should ensure the the users root directory is CHMOD to 0777 and that the file or directory you are trying to operate on has suitable permissions If you are using IIS you should ensure that the server has the correct read/write permissions for the users root directory, this can only be done via the IIS console. |
Getting further help |
If you have a problem outside the ones solved in this guide, then don't panic!
You can post a problem on our "Support and Community Forums". We have a large active community who may be able to give you a prompt reply - our support professionals also moderate these forums and will read your posts. We do recommend that you make use of the search facility on the board to avoid posting problems that have already been posted - there is also a good chance that it"s already been reported, discussed and solved. Before posting we ask that you enable the "debugging" feature from the "Script Settings" screen and then that you recreate the actions which caused the errors. You should now see some standard PHP errors printed out, please post these with your support request You may wish to consider our "Priority Support" option. A once only fee will cover you for all support requests for a period of one year (12 months). Priority support entitles you to the following benefits:
For more information on our priority support service, please visit our Technical Support and Services page. If you wish to contact us for non-technical issues, please visit our Contact Page which includes a handy email form, mailing address and telephone number. |
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